Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
Privacy policy
Privacy Policy — Talking Walls Studio
Talking Walls Studio is committed to protecting your personal information. This Privacy Policy explains how we collect, use and share information when you place an order or contact us through Etsy.
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Information We Collect
To fulfil your order, we may collect the following information through Etsy:
• Your name
• Email address
• Shipping address
• Phone number (for delivery)
• Wall measurements
• Design choices and customisation details
We rely on Etsy to process all payments, so we never receive or store your payment details.
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Why We Need Your Information
We use your personal information only to:
• Process and fulfil your order
• Print and manufacture your custom wall
• Arrange shipping and delivery
• Communicate with you about your order
• Provide customer support
We do not use your data for marketing outside of Etsy unless you have given explicit permission.
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Sharing Your Information
We only share your personal information when absolutely necessary to fulfil your order, such as with:
• Printing and manufacturing partners
• Shipping and courier companies
• Etsy (as required to provide the service)
We never sell, rent or trade your personal information.
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Data Retention
We keep your personal information only for as long as necessary to:
• Provide customer support
• Comply with legal or tax obligations
• Resolve disputes
After this, your data is securely deleted.
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Your Rights
If you live in the US, UK, EU or other regions with data protection laws, you have the right to:
• Access the personal data we hold about you
• Request corrections
• Request deletion of your data (where legally allowed)
You can contact us via Etsy Messages to request this.
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Third-Party Services
Talking Walls Studio uses Etsy as its sales platform. Etsy processes all payments and stores buyer account information in accordance with Etsy’s own Privacy Policy.
We only receive the information necessary to fulfil your order.
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How to Contact Us
For privacy-related questions, you can contact us through Etsy Messages.
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This policy applies to all orders placed through Talking Walls Studio on Etsy.